Frequently Asked Questions
How do I place an order?
Choose products that you love from our catalog, then click "Add to cart" and "Check out". Then fill in your information and pay. That's it! Very easy.
Which currency are you using on the website?
Our products are listed in US Dollar.
How can I pay for my order?
We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you.
How do you ship, and what is the price?
Shipping costs vary depending on your exact location and shipping option.
Where do you ship?
We provide international shipping. However, due to the security reasons, we can’t deliver a shipment to the military area.
How do you ship?
We ship orders oversea by mail service. After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service.
How long will my order take to be delivered?
The shipping time will depend on your exact location. However, it usually takes only 5 -7 business days for shipping to the US and 15 - 20 business days for international shipping.
How can I track my order?
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
Why is my shipment status unchanged?
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.
Why do I have to pay extra fee to my shipping company?
When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.